All controllers come with a standard 3 month warranty starting from the day of purchase, so in the unlikely event that a fault occurs then you are covered, simply email your order number and fault description to Social@kineticcontrollers.com.au to receive a returns form which will be sent to you via email by one of our sales team once you have made your claim and it has been accepted.
Once we have accepted your returns request, please safely package your item with all original packing and fill out the returns form, you must include the completed returns form inside the parcel or your return may not be accepted.
All of our Products come with a 14 Day Money Back Guarantee, This means for whatever reason if you are unhappy with your purchase or you want to return your item for a full refund then you have 14 days to do so. The 14 day Guarantee starts from the day the product is received and ends after the 14 days have passed. Postage Costs will not be reimbursed.
Once we have received the returned item and confirmed it has arrived in all original packaging then we will initiate a refund to your account and you should receive the refund within 7 working days.
Our exchange policy is 14 days long, this begins the day you receive your item purchased. All products purchased on our website can be returned and exchanged for designs of the same value. If exchanges are requested for a higher price product then the difference must be paid before we dispatch the new item. If the exchange is requested for a lower priced item than the original bought then we will refund the difference back to account that made the first transaction. All items to be exchanged have to be unused and in all original undamaged packaging. If items are returned without the original packaging or have signs of being used then your exchange will be rejected and a handling fee will be payable and charged to the account that made the original payment.