1) We offer a 14 Day money back guarantee on all products, this period starts from the day you receive your controller from us. During this time, if you are unhappy with your item you can return it for a full refund, but we must be notified before the end of the 14 days so we can authorize the return. If you notify us after the 14 days then your return will be refused.
2) All controllers come with a 3 month parts warranty, this covers all parts added or modified by Kinetic Controllers AU with any design or colour. You must contact us prior to returning any item, so we can provide you with a returns reference and the relevant instructions for our returns process.
3) Any returned item will be processed within 48 hours of it arriving back out our premises. Then please allow a further 48 hours for the item to be fixed or replaced. All refunds will be made within 7 working days of us receiving the item as long as the following terms are met. Failure to do so will result in a refund being rejected.
4) If the returned item arrives damaged or without original packaging or in an un-satisfactory condition, a refund cannot be offered and if the item cannot be repaired, a small charge will apply. This also applies for all exchanges.
5) Returns for replacements will be fixed as soon as possible and may be delayed due to busy festive periods.
6) All controllers are made to order within 72 hours of purchase, during busy periods such a Christmas, we reserve the right to extend this period to ensure quality is maintained during the manufacturing process.
7) We will not accept returns for controllers that have already been opened by another person or company. If we do suspect a controller has been opened prior to it being returned then we will not accept the controller and a fee will be charged to return the item. This will also void any warranties.
8) Warranty does not include damage caused by human error. For example if you have purchased a controller and the analogue stick has malfunctioned due to excessive wear or an accidental drop, this would not be covered under warranty. Please contact us for a repair quote if you have accidentally damaged the controller.
9) In the event that the item you received is not how you requested, please contact us within 24 hours so we can rectify the issue as soon as possible.
10) All prices are fully inclusive of GST (Goods and Services Tax)
11) All controllers are made from Brand new Official Nintendo Controllers, Official Microsoft Controllers and Brand New Official Sony Controllers and we do not interfere or modify any part of the circuit boards or mainframe.